Last updated: October 2026

PostCard is the loyalty programme operated by De Post Limited, trading as De Post Belgian Beer Café, Mt Eden, Auckland. PostCard rewards members for their purchases at De Post by allowing them to earn and redeem loyalty points. Membership is free, and no physical loyalty card is required. By registering for PostCard or using your membership, you agree to these Terms & Conditions. PostCard loyalty Terms and Conditions may be altered without direct notice to our members.

Joining PostCard

Membership is free and available to individuals aged 18 years or older. To join, visit postcard.myauraloyalty.com and complete the registration form.

Each person may hold only one PostCard membership. Memberships are personal and cannot be transferred, shared or combined with another member's account. You are responsible for ensuring your registration details are accurate and up to date.

No physical card or app is required. Simply provide your registered name to our team when making a purchase.

Earning Points

PostCard members earn loyalty points on eligible purchases made at De Post. Our standard earning rate is:

• 1 point for every $10 spent, equivalent to a 10% reward.
• 1 point is worth NZ$1 when redeemed.

To earn points, provide your registered name to our team BEFORE completing your transaction. Points cannot be added retrospectively after a purchase has been completed.

Points cannot be earned on:

• Purchases paid for using PostCard points.
• EFTPOS cash-out transactions.
• Cancelled, voided or refunded purchases.
• Any products, services or promotional offers specifically excluded from earning points.

Points will be recorded in your PostCard account.

We may offer bonus points, promotional earning rates or special rewards from time to time. These may be subject to additional conditions. We reserve the right to change the earning rate or eligible purchases, with reasonable notice of material changes.

Redeeming Points

PostCard points can be redeemed towards eligible purchases at De Post Belgian Beer Café. Each point has a redemption value of NZ$1. To redeem your points, simply give our team your registered name before paying and let them know you'd like to use your rewards.

Points:

• Can only be redeemed by registered PostCard members.
• Must be redeemed at the time of purchase.
• Cannot be exchanged for cash or withdrawn.
• Cannot be transferred or sold to another person.
• Cannot be redeemed after a transaction has been completed.
• May be subject to exclusions or conditions associated with particular promotions.
• Can only be redeemed against whole items on your bill. For example, if you have 11 points, this can be redeemed against an $11 glass of beer.
• Cannot be redeemed as a portion of your bill. For example, if you have purchased a $50 platter, you are unable to put your 11 points towards the cost of that platter.

Your account balance will be reduced by the number of points redeemed, with the oldest available points used first. Points have no cash value outside the PostCard loyalty programme.

Checking Your Points Balance

Members can view their available points and transaction history by logging into their PostCard account.

You can also ask our team to check your balance when visiting De Post.

If you believe points have been incorrectly added, deducted or redeemed, please contact us at [email protected] so we can investigate. In the case of any dispute, the PostCard administrator’s decision is final and binding.

We will investigate any discrepancies and make corrections where appropriate.

Points Expiry

PostCard points expire 12 months after the date they are earned. Any points that remain unused after this period will automatically expire and be removed from your account. Expired points cannot ordinarily be reinstated. We encourage members to redeem their rewards regularly so they don't miss out.

Inactive Memberships

PostCard is designed to reward customers who continue to visit De Post. Memberships that have had no earning or redemption activity for 12 consecutive months may be considered inactive and may be deactivated. We may notify members before deactivating an account where reasonably practicable.

Adjustments and Corrections

We reserve the right to adjust or deduct points where:

• Points have been credited in error.
• Points were earned through fraudulent or unauthorised activity.
• A transaction has subsequently been cancelled, refunded or reversed.
• A member has breached these Terms & Conditions.

We may suspend or terminate memberships where we reasonably believe the programme has been misused.

Membership Restrictions and Termination

PostCard membership is intended for individual customers. Employees of De Post are not eligible to earn or redeem PostCard points unless expressly authorised by management. We may suspend or terminate membership where a member:

• Provides false or misleading information.
• Attempts to manipulate or misuse the rewards programme.
• Engages in fraudulent activity.
• Breaches these Terms & Conditions.

Members may cancel their membership at any time by contacting [email protected].

Any unused points will be forfeited when a membership is cancelled, subject to applicable law.

We may amend, suspend or discontinue the PostCard programme. Where reasonably practicable, we will provide advance notice of significant changes and an opportunity to redeem existing points.

General Conditions

PostCard points are promotional rewards and are not legal tender, cash or a form of stored monetary value.

Points and rewards cannot be transferred, sold or exchanged for cash.

We reserve the right to introduce special offers, bonus points, birthday rewards and other promotions, which may have their own terms and conditions.

Participation in PostCard does not guarantee the continued availability of any particular reward or promotion.

Nothing in these terms limits any rights you may have under applicable New Zealand law.

For questions about PostCard, contact [email protected].

PostCard Privacy Policy

PostCard is operated by De Post Limited, trading as De Post Belgian Beer Café.

We value your privacy and are committed to handling your personal information responsibly and in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains what information we collect, how we use it and how we keep it secure. By joining PostCard, you acknowledge that your personal information will be handled as described in this policy.

When you register for PostCard or use your membership, we may collect:

• Your name.
• Email address.
• Phone number.
• Date of birth.
• Membership details and preferences.
• Points balances, transactions and redemption history.
• Other information you choose to provide.

We collect information necessary to operate the loyalty programme and provide you with relevant rewards and communications.

We may use your information to:

• Create and manage your PostCard membership.
• Award, track and redeem loyalty points.
• Provide birthday rewards, special offers and member benefits.
• Communicate important information about your membership.
• Send promotional emails and loyalty offers where you have consented or where otherwise permitted by law.
• Improve our customer experience and loyalty programme.
• Respond to enquiries and provide customer support.
• Prevent fraud or misuse of the programme.
• Meet our legal obligations.

We may use your purchase history and membership activity to offer rewards and promotions relevant to you.

Marketing Communications

As a PostCard member, you may receive communications about your rewards, birthday treats, special offers and news from De Post. You can unsubscribe from promotional emails at any time by contacting [email protected].

Unsubscribing from marketing communications will not automatically cancel your PostCard membership but may affect the rewards you are offered. We may still send essential service-related communications concerning your account or the loyalty programme.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate PostCard, including our loyalty technology provider, Aura, and associated technology or communications providers. These providers may process or store information on our behalf for the purpose of delivering the loyalty programme. We may also disclose information where required or authorised by law. We take reasonable steps to ensure that personal information shared with service providers is handled appropriately.

Accessing and Updating Your Information

You have the right to request access to personal information we hold about you and to request corrections where necessary. You can update certain details through your PostCard account or contact us at [email protected]. We encourage members to keep their details accurate so they can continue receiving rewards and important communications.

Cancelling Your Membership

You can request cancellation of your PostCard membership at any time by emailing [email protected]. You may also request deletion of your personal information. We will respond to such requests in accordance with applicable privacy law and may need to retain certain information for legitimate business, legal or regulatory purposes.

Storage and Security

We take reasonable precautions to protect personal information against unauthorised access, loss, misuse or disclosure. Our loyalty programme is supported by third-party technology providers, and information may be stored or processed using their systems. While we take reasonable steps to protect your information, no online service can guarantee absolute security. Members are responsible for keeping their account passwords secure and should notify us promptly if they suspect unauthorised access.

Payment Information

PostCard does not require members to provide credit card or payment card details to join the loyalty programme. We do not collect or store payment card information through PostCard membership registration.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The latest version will be available on our website and any amended or updated Policy is effective upon posting to this website.

Contact Us

For questions about your membership, rewards or personal information, please contact:

PostCard Loyalty Programme

De Post Belgian Beer Café

Mt Eden, Auckland, New Zealand

Email: [email protected]